Original title
מענה על פניות ותלונות של הציבור ברשויות מקומיות בעת שגרה ובעת מלחמת חרבות ברזל
Language: Hebrew
Audit Description
Local authorities play a pivotal role in the provision of both local and state services. Deficiencies in their service delivery can profoundly affect the daily lives of residents and the prospects of significant populations within society. The effectiveness of a local authority's service is further evaluated by its capacity to respond to inquiries and complaints from those requiring its assistance, in both routine and emergency times. Such public inquiries and complaints pertain to the authority's operations, primarily related to the elimination of hazards and nuisances, as well as the receipt of municipal services. In emergency situations, the authority emerges as a central entity for all matters involving direct and sustained interaction with the public within its jurisdiction. The audit report findings indicate deficiencies in the implementation of the Public Complaints Officer Law and the Local Authority Service center Management Manual published by the Ministry of Interior, which adversely impact the quality of service provision to residents and the handling of complaints and inquiries from the public, including the failure to appoint a public complaints officer in certain local authorities, as well as the operation of officers who were not authorized in accordance with legal provisions. Furthermore, there is a failure to maintain a local authority service center designated to receive resident inquiries, as well as a failure to establish an emergency service center designed to respond to residents in critical situations, including scenarios posing a risk to human life, such as the Iron Swords War. The Ministry of Interior, as the regulatory body overseeing local government operations and responsible for law enforcement, has not undertaken action against authorities that have not appointed officers in compliance with the law, nor does it provide professional guidance to the officers in local authorities.
Documentation
Contact
https://www.mevaker.gov.il/en/Pages/default.aspx
State.comptroller@gmail.com
https://www.mevaker.gov.il/En/publication/Pages/LinkstoReports.aspx
METAINFO
Database
Audit
Audit ID
1754570991968
Author (country)
Israel
Type
Performance
Type of performance
Performed by single SAI
Topic (subject)
Defence and Army
Municipalities
